Contact Elefans Fitness
Real support from operators who know the products.
Send us your question about orders, product quality, wholesale or press. The same customer experience team that supervises shipping and quality control answers every request within one business day.
Showroom and mail
Elefans L.L.C. 2332 Galiano St. 2nd Floor, Coral Gables, FL 33134
Visits by appointment only. Use the form to schedule time with our team.
Get directionsSupport request
Send a secure message
Provide as much context as possible to help the correct specialist respond quickly.
Response standards
Measured service levels keep your case moving without guesswork.
- Acknowledgement: within a few minutes via email.
- Detailed response: under one business day for most topics.
- Shipment investigation: 24 to 48 hours depending on carrier feedback.
Service pillars
Secure case tracking
Every message receives a ticket ID so you can reference updates at any time.
Specialist follow-through
Logistics, product and nutrition specialists coordinate behind the scenes before we reply.
Proactive status updates
We notify you when shipments move, replacements go out or credits publish.
Need order support fast?
Include your order number in the form above so we can review warehouse scans, carrier events and payment confirmation at the same time. For damaged deliveries we will request photos of the packaging and product lot codes.